Privacy Policy

Introduction

Grace Arabia is committed to protecting your privacy with industry-leading security practices. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us. By using our services, you agree to the collection and use of information in accordance with this comprehensive policy designed to protect your digital rights.

What We Collect

We collect information to provide you with the best possible service experience:

Personal Information

Name, email address, phone number, and company details when you contact us

Technical Data

IP address, browser type, device information, and operating system details

Communication Data

Information submitted via contact forms, email inquiries, and support requests

Usage Analytics

Website usage patterns, page views, session duration, and performance metrics

How We Use Your Information

Service Delivery

To respond to inquiries, provide services, and fulfill your requests promptly

Website Optimization

To improve website functionality, performance, and user experience

Communications

To send updates, offers, or service information (only with your explicit consent)

Security & Compliance

To ensure security, prevent fraud, and comply with legal obligations

Data Security

We implement comprehensive security measures to protect your data from unauthorized access, loss, or misuse. Our multi-layered security approach includes:

SSL Encryption

256-bit SSL encryption for all data transmission

Secure Infrastructure

Enterprise-grade server security and monitoring

Access Controls

Multi-factor authentication and role-based access

Regular Updates

Continuous security updates and vulnerability assessments

Information Sharing

Important Notice

We do NOT sell, trade, or rent your personal data to third parties. Your information is strictly protected and used only for legitimate business purposes.

We may share your information only in the following limited circumstances:

Trusted Partners

Authorized service providers bound by strict confidentiality agreements

Legal Compliance

When required by law, court orders, or regulatory authorities

Cloud Services

Secure cloud hosting and infrastructure providers with data protection agreements

Analytics Platforms

Anonymized data for website analytics and performance monitoring

Your Rights

You have comprehensive rights regarding your personal data. We respect and facilitate the exercise of these rights:

Right to Access

Request access to your personal data we hold

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data

Right to Object

Object to processing of your data

Data Portability

Export your data in a structured format

Restrict Processing

Limit how we process your data

Exercise Your Rights

To exercise any of these rights, contact us using the methods below. We'll respond within 30 days.

Email:

privacy@gracearabia.com

WhatsApp:

+966 59 151 3355

Cookie Policy

Grace Arabia uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content.

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help us remember your preferences, improve site performance, and provide a more personalized experience during your visits.

Types of Cookies We Use:

Essential Cookies

Required for basic site functionality and security

Analytics Cookies

Help us understand how visitors interact with our site

Functional Cookies

Remember your preferences and settings

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored on your device
• Delete cookies individually or all at once
• Block cookies from specific sites
• Block third-party cookies
• Clear all cookies when you close your browser

Note: Disabling cookies may affect website functionality and user experience.

Contact Us

If you have any questions about this Privacy Policy, your data, or how we handle your information, we're here to help. Our privacy team is available to address your concerns.

Corporate Office

Grace Arabia

Manama, Kingdom of Bahrain

Regional Presence: India | Bahrain | Saudi Arabia

Multi-division business operations

Get In Touch

Privacy Inquiries